With the rapid development of cross-border e-commerce, logistics efficiency has become the key to corporate competition. In order to improve the efficiency of the cooperation process and ensure the rapid progress of the project, the TEMU platform has formulated detailed cooperative warehouse access standards. These standards are designed to reduce uncertainty in the decision-making process, save time and resources for both parties, and build long-term cooperative relationships based on trust and professionalism. This article will explain these access standards in detail to help logistics companies better meet the requirements and thus improve service quality.
Basic data requirements
TEMU requires cooperative warehouse providers to have experience in docking with large platforms and provide relevant proof, such as links and screenshots of official channel announcements. In addition, information such as the company's establishment year, total global warehouse area, number of distribution countries and total number of warehouses must be provided to assess the scale and operational capacity of the warehouse.
Compliance requirements
Compliance is an important consideration in cross-border e-commerce logistics. TEMU partner warehouses must have clear compliance policies and procedures and comply with the laws and regulations of the country where they are located. Screenshots of internal compliance policies and compliance audit reports are required to ensure compliance of server deployment areas, cloud service providers, and domain name resolution areas.
Technology integration capabilities
Technical integration capabilities directly affect the seamless integration of inventory management and order processing systems. TEMU requires cooperative warehouses to have R&D capabilities and to support real-time data exchange with the TEMU platform through API or other technical means.
Performance Ability
Fulfillment capability is an important indicator to measure the operational efficiency of cooperative warehouses. TEMU cooperative warehouses must have clear commitments on order processing time, such as warehousing and delivery time, and provide screenshots of the business dashboard for the past quarter. Warehouses also need to have quality commitments on inventory processing, such as inventory accuracy and delivery accuracy, and provide an order tracking system.
International transport capabilities
International transportation capacity reflects the global logistics network layout of the cooperative warehouse. TEMU cooperative warehouses need to provide the number of international express and logistics companies with which they have established cooperative relationships, as well as the types of logistics products provided, to ensure that they can provide stable international transportation services.
Reverse capability
Reverse logistics capabilities are essential for handling returns and exchanges. TEMU requires partner warehouses to have reverse interception capabilities and set up return and exchange processes. It is necessary to explain the in-warehouse interception and logistics interception support nodes and provide screenshots of historical successful interceptions.
customer service
High-quality customer service can enhance the brand image of cooperative warehouses. TEMU cooperative warehouses need to set up customer service teams to handle inquiries and issues related to cooperative warehouses and provide multi-channel communication methods. At the same time, warehouses need to have clear problem-solving time limits and provide screenshots of internal assessment data.
Cost-effectiveness
Cost-effectiveness is the core concern of enterprises. Therefore, TEMU cooperative warehouses must also provide a transparent and detailed pricing model.
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